northerntaxis (“northerntaxis”) is subject to the Australian Privacy Principles
pursuant to the Privacy Act 1988 as amended by the Privacy Amendment (Enhancing
Privacy Protection) Act 2012. Our Privacy Statement describes how northerntaxis protects the
privacy of any of your personal information in accordance with the Australian Privacy
Principles.
-
COLLECTION
northerntaxis will only collect personal information which is necessary for the operation
of its business.
northerntaxis will only collect such information by lawful and fair means and not in an unreasonably
intrusive way.
At or before the time (or, if that is not practicable, as soon as practicable after)
northerntaxis collects personal information about an individual from the individual, northerntaxis will
take reasonable steps to ensure that the individual is aware of:
- the identity of the organisation and how to contact it; and
- the fact that he or she is able to gain access to the information; and
- the purposes for which the information is collected; and
- the organisations (or the types of organisations) to which northerntaxis usually discloses
information of that kind; and
- any law that requires the particular information to be collected; and
- the main consequences (if any) for the individual if all or part of the information
is not provided.
If it is reasonable and practicable to do so, northerntaxis will only collect personal information
about an individual from that individual.
If northerntaxis collects personal information about an individual from someone else, it will
take reasonable steps to ensure that the individual is or has been made aware of
the matters listed above except to the extent that making the individual aware of
the matters would pose a serious threat to the life or health of any individual.
-
PURPOSE OF INFORMATION
northerntaxis will collect and use personal information to provide services to you and to
administer those services. northerntaxis may also use information to develop new products
and services, attend to your enquiries, seek feedback, or tell you about other products
or services offered by northerntaxis and its related companies.
northerntaxis may also seek personal information for legal reasons such as compliance with
legislation (for example Anti-Money Laundering legislation).
-
USE & DISCLOSURE
northerntaxis will not use or disclose personal information about an individual for a purpose
(the secondary purpose) other than the primary purpose of collection unless:
- both of the following apply:
- the secondary purpose is related to the primary purpose of collection and, if the
personal information is sensitive information, directly related to the primary purpose
of collection;
- the individual would reasonably expect northerntaxis to use or disclose the information for
the secondary purpose; or
- the individual has consented to the use or disclosure; or
- if the information is not sensitive information and the use of the information
is for the secondary purpose of direct marketing:
- it is impractical for northerntaxis to seek the individual’s consent before that particular
use; and
- northerntaxis will not charge the individual for giving effect to a request by the individual
to northerntaxis not to receive direct marketing communications; and
- the individual has not made a request to northerntaxis not to receive direct marketing communications;
and
- in each direct marketing communication with the individual, northerntaxis draws to the individual’s
attention, or prominently displays a notice, that he or she may express a wish not
to receive any further direct marketing communications; and
- each written direct marketing communication by northerntaxis with the individual (up to and
including the communication that involves the use) sets out northerntaxis’s business address
and telephone number and, if the communication with the individual is made by fax,
telex or other electronic means, a number or address which northerntaxis can be directly contacted
electronically; or
- if the information is health information and the use or disclosure is necessary
for research, or the compilation or analysis of statistics, relevant to public health
or public safety:
- it is impractical for northerntaxis to seek the individual’s consent before the use or disclosure;
and
- the use or disclosure is conducted in accordance with guidelines approved by the
Commissioner under section 95A for the purposes of this subparagraph; and
- in the case of disclosure – northerntaxis reasonably believes that the recipient of the health
information will not disclose the health information, or personal information derived
from the health information; or
- northerntaxis reasonably believes that the use or disclosure is necessary to lessen or prevent:
- a serious and imminent threat to an individual’s life, health or safety; or
- a serious threat to public health or public safety; or
- the use or disclosure is required or authorised by or under law; or
- northerntaxis has reason to suspect that unlawful activity has been, is being or may be engaged
in, and uses or discloses the personal information as a necessary part of its investigation
of the matter or in reporting its concerns to relevant persons or authorities; or
- northerntaxis reasonably believes that the use or disclosure is reasonably necessary for
one or more of the following by or on behalf of an enforcement body:
- the prevention, detection, investigation, prosecution or punishment of criminal
offences, breaches of a law imposing a penalty or sanction or breaches of a prescribed
law;
- the enforcement of laws relating to the confiscation of the proceeds of crime;
- the protection of the public revenue;
- the prevention, detection, investigation or remedying of seriously improper conduct
or prescribed conduct;
- the preparation for, or conduct of, proceedings before any court or tribunal, or
implementation of the orders of a court or tribunal.
If northerntaxis uses or discloses personal information under paragraph (h), it must make
a written note of the use or disclosure.
The above operates in relation to personal information that northerntaxis has collected from
a related body corporate as if northerntaxis’s primary purpose of collection of the information
were the primary purpose for which the related body corporate collected the information.
-
KIND OF INFORMATION
northerntaxis will only seek personal information relevant to its business relationship with
you. When you register a Melbourne Airport 13 Cabs account or make an online booking, northerntaxis may request information that identifies you
and information relevant to your taxi bookings.
In most cases and where possible personal information about an individual will be
collected directly from that individual. The most common way northerntaxis collects personal information is from Melbourne Airport 13 Cabs account registration
and online bookings.
-
DATA QUALITY
northerntaxis will take reasonable steps to make sure that the personal information it collects,
uses or discloses is accurate, complete and up-to-date.
-
DATA SECURITY
northerntaxis will take reasonable steps to protect the personal information it holds from
misuse and loss and from unauthorised access, modification or disclosure.
northerntaxis will take reasonable steps to destroy or permanently de-identify personal information
if it is no longer needed for any purpose for which the information may be used
or disclosed under Australian Privacy Principles.
-
OPENNESS
On request by a person, northerntaxis will take reasonable steps to let the person know, generally,
what sort of personal information it holds, for what purposes, and how it collects,
holds, uses and discloses that information.
-
ACCESS & CORRECTION
If northerntaxis holds personal information about an individual, it will provide the individual
with access to the information on request by the individual, except to the extent
that:
- in the case of personal information other than health information – providing access
would pose a serious and imminent threat to the life or health of any individual;
or
- in the case of health information – providing access would pose a serious threat
to the life or health of any individual; or
- providing access would have an unreasonable impact upon the privacy of other individuals;
or
- the request for access is frivolous or vexatious; or
- the information relates to existing or anticipated legal proceedings between northerntaxis
and the individual, and the information would not be accessible by the process of
discovery in those proceedings; or
- providing access would reveal the intentions of northerntaxis in relation to negotiations
with the individual in such a way as to prejudice those negotiations; or
- providing access would be unlawful; or
- denying access is required or authorised by or under law; or
- providing access would be likely to prejudice an investigation of possible unlawful
activity; or
-
providing access would be likely to prejudice:
- the prevention, detection, investigation, prosecution or punishment of criminal
offences, breaches of a law imposing a penalty or sanction or breaches of a prescribed
law; or
- the enforcement of laws relating to the confiscation of the proceeds of crime;
or
- the protection of the public revenue; or
- the prevention, detection, investigation or remedying of seriously improper conduct
or prescribed conduct; or
- the preparation for, or conduct of, proceedings before any court or tribunal, or
implementation of its orders;
- by or on behalf of an enforcement body; or
- an enforcement body performing a lawful security function asks northerntaxis not to provide
access to the information on the basis that providing access would be likely to
cause damage to the security of Australia.
However, where providing access would reveal evaluative information generated within
northerntaxis in connection with a commercially sensitive decision-making process, northerntaxis may
give the individual an explanation for the commercially sensitive decision rather
than direct access to the information.
If northerntaxis is not required to provide the individual with access to the information
because of one or more of paragraphs above, northerntaxis must, if reasonable, consider whether
the use of mutually agreed intermediaries would allow sufficient access to meet
the needs of both parties.
If northerntaxis charges for providing access to personal information, those charges:
- must not be excessive; and
- must not apply to lodging a request for access.
If northerntaxis holds personal information about an individual and the individual is able
to establish that the information is not accurate, complete and up-to-date, northerntaxis
will take reasonable steps to correct the information so that it is accurate, complete
and up-to-date.
If the individual and northerntaxis disagree about whether the information is accurate, complete
and up-to-date, and the individual asks northerntaxis to associate with the information a
statement claiming that the information is not accurate, complete or up-to-date,
northerntaxis will take reasonable steps to do so.
northerntaxis will provide reasons for denial of access or a refusal to correct personal information.
-
IDENTIFIERS
northerntaxis will not adopt as its own identifier of an individual an identifier of the individual
that has been assigned by:
- an agency; or
- an agent of an agency acting in its capacity as agent; or
- a contracted service provider for the Commonwealth contract acting in its capacity
as contracted service provider for that contract.
However, the above does not apply to the adoption by a prescribed organisation of
a prescribed identifier in prescribed circumstances.
northerntaxis will not use or disclose an identifier assigned to an individual by an agency,
or by an agent or contracted service provider mentioned above, unless:
- the use or disclosure is necessary for the organisation to fulfil its obligations
to the agency; or
- one or more of paragraphs under heading 3, numbers e) to h) (inclusive) apply to
the use or disclosure; or
- the use or disclosure is by a prescribed organisation of a prescribed identifier
in prescribed circumstances.
In this clause: “identifier” includes a number assigned by an organisation to an
individual to identify uniquely the individual for the purposes of the organisation’s
operations. However, an individual’s name or ABN is not an “identifier”.
-
ANONYMITY
Wherever it is lawful and practicable, individuals will have the option of not identifying
themselves when entering into transactions with northerntaxis.
-
TRANSBORDER DATA FLOWS
northerntaxis is not likely to disclose personal information to overseas recipients.
northerntaxis may transfer personal information about an individual to someone (other than
to northerntaxis or the individual) who is in a foreign country only if:
- northerntaxis reasonably believes that the recipient of the information is subject to a law,
binding scheme or contract which effectively upholds principles for fair handling
of the information that are substantially similar to the Australian Privacy Principles;
or
- the individual consents to the transfer; or
- the transfer is necessary for the performance of a contract between the individual
and northerntaxis, or for the implementation of pre-contractual measures taken in response
to the individual’s request; or
- the transfer is necessary for the conclusion or performance of a contract concluded
in the interest of the individual between northerntaxis and a third party; or
-
all of the following apply:
- the transfer is for the benefit of the individual;
- it is impracticable to obtain the consent of the individual to that transfer;
- if it were practicable to obtain such consent, the individual would be likely to
give it; or
- northerntaxis has taken reasonable steps to ensure that the information which it has transferred
will not be held, used or disclosed by the recipient of the information inconsistently
with the Australian Privacy Principles.
-
SENSITIVE INFORMATION
northerntaxis will not collect sensitive information about an individual unless:
- the individual has consented; or
- the collection is required by law; or
-
the collection is necessary to prevent or lessen a serious and imminent threat to
the life or health of any individual, where the individual whom the information
concerns:
- is physically or legally incapable of giving consent to the collection; or
- physically cannot communicate consent to the collection.
-
COMPLAINTS
If you believe that northerntaxis has not complied with its obligations concerning your personal
information, you should contact northerntaxis and lodge a complaint.
northerntaxis will investigate your complaint and attempt to resolve any breach that may have
occurred in relation to the collection, use or destruction of your personal information
held by northerntaxis in accordance with the Privacy Act 1988 and related legislation.
If you are not satisfied with the outcome of the investigation you can lodge a privacy
complaint externally by contacting the Office of the Australian Information Commissioner
on 1300 363 992.